Help Center - Mobile
Coverage & Features
Setting up your visual voicemail
Articles in this section
Setting up your voicemail
Setting up your call forwarding preferences
What is 5G?
Roaming internationally with your Ting SIM
Making long-distance calls with your Ting SIM

Setting up your visual voicemail

In this article

Enabling Voicemail on Your Ting AccountSetting Up Your Voicemail InboxSetting Up Visual Voicemail on your iPhoneSetting Up Visual Voicemail on your AndroidUsing Third-Party Visual Voicemail Apps

Ting Voicemail: Stay Connected, Your Way

Ting offers two voicemail options to suit your needs:

  • Basic Voicemail: Dial into your inbox to listen to messages.
  • Visual Voicemail: View and select messages from a list.

While Ting doesn’t offer a specific visual voicemail app, most newer factory-unlocked phones include this feature built into their operating system. If your phone doesn’t have a pre-loaded app, third-party options like YouMail are available for download.

Important note about voicemail

If you switch carriers, change SIM cards, or turn off voicemail in your Ting account, all your voicemails will be deleted. Unfortunately, deleted voicemails cannot be restored.

Enabling Voicemail on Your Ting Account

Before setting up visual voicemail, ensure voicemail is enabled in your Ting account:

  1. Log in to your Ting account.
  2. Select Device settings from the left-hand menu.
  3. Click on the number you’d like to enable voicemail for.
  4. In the Minutes section, click the pencil icon to edit.
  5. Toggle Can use voicemail to On and choose Visual Voicemail.
  6. Click Save.

Setting Up Your Voicemail Inbox

To set up voicemail for the first time:

  1. Press and hold 1 or dial *86 on your phone.
  2. If prompted, enter the last four digits of your phone number, then press #.
  3. Follow the prompts to:
    • Create a new password.
    • Record your voicemail greeting.
    • Set up security preferences.

Setting Up Visual Voicemail on your iPhone

  1. Open the Phone app.
  2. Tap Voicemail.
  3. Select Set up now.
  4. Create your voicemail password and tap Done.

Setting a Greeting

  1. Tap Greeting in the top-left corner.
  2. Choose Default or Custom.
    • For custom greetings, tap Record, record your message, and tap Save.

Setting Up Visual Voicemail on your Android

  1. Open the Phone app.
  2. Tap More Options (three dots in the top-right corner).
  3. Select Settings.
  4. Tap Voicemail and enable Visual Voicemail.

Setting a Greeting

  1. Open the visual voicemail app and tap More Options (three dots in the top-right).
  2. Select Settings, then Voicemail greeting.
  3. Tap Record a greeting.
  4. Press the Microphone icon to record, then select Stop when done.
  5. Tap Save to confirm.

Using Third-Party Visual Voicemail Apps

If your phone doesn’t support built-in visual voicemail, consider downloading a third-party app. Popular options like YouMail are available in your app store. When choosing an app:

  • Search for "visual voicemail" in your app store.
  • Check reviews and features to find the best fit for your needs.

‍

Ting makes it simple to manage your voicemail, whether you prefer basic or visual options. Need help? Contact us—we’re here to assist!

‍

Other Articles in this Section
Setting up your voicemail
Setting up your call forwarding preferences
What is 5G?
Roaming internationally with your Ting SIM
Making long-distance calls with your Ting SIM