Using Call Forwarding

Call forwarding enables you to forward calls to your mobile to a number that you specify. It's available for no extra charge, but you will be billed per minute for any connected calls via call forwarding. You are only able to forward to numbers within the United States from your Ting line.

Enabling call forwarding from your account

First, you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit pencil icon at the top of the Minutes section of your device's settings.

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Note: Can use call forwarding must be enabled for the other two settings to work.

There are three forwarding options available:

  • Unconditional call forwarding: All of your calls will be forwarded immediately to another number. These calls will not ring on your phone before ringing the destination number. Once enabled, missed calls will not go to voicemail.
  • Forward 'busy signal' calls: When you enable 'busy signal' forwarding, calls are only forwarded if you are utilizing call waiting—essentially if you're on two calls. If calls are missed, they will not go to voicemail. If you're just on one call, though, and you ignore the second call, it will go to voicemail as usual rather than forwarding.
  • Forward unanswered calls: When you enable 'no answer' forwarding, incoming calls will ring on your line a few times before rolling over to the forwarding number. Missed calls will not go to voicemail.

Unconditional call forwarding 

GSM SIM Cards: Enabling/Disabling unconditional call forwarding

To Enable Unconditional Call Forwarding:

  1. Dial the codes for your network.
    • For GSM, * * 21 * 1+10-digit phone number #
  2. Press TALK/SEND.
  3. Wait for the registration message.

To Disable Unconditional Call Forwarding:

  1. Dial the code for your network.
    • For GSM, # # 21 #
  2. Press TALK/SEND.
  3. Wait for the message confirming call forwarding has been disabled.

V1 SIM Cards: Enabling/Disabling unconditional call forwarding

To Enable Unconditional Call Forwarding:

  1. Dial the codes for your network.
    • For V1, * 72 +10-digit phone number # (e.g., *72-999-555-4567).

  2. Listen for a series of beeps, then wait for the call to automatically end.

  3. If you don't have your device or *72 doesn't work, contact Customer Service to turn Call Forwarding on.

To Disable Unconditional Call Forwarding:

  1. Dial the code for your network.
    • For V1, dial * 73.
  2. Listen for a series of beeps, then wait for the call to automatically end.
  3. If you don't have your device or *73 doesn't work, contact Customer Service to turn Call Forwarding off.
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Call forwarding when busy 

GSM SIM Cards: Call forwarding when busy

Enabling call forwarding when busy

  1. Dial the code for your network.
    • For GSM, * * 67 * 1+10-digit phone number #
  2. Press TALK/SEND.
  3. Wait for the registration message.

Disabling call forwarding when busy

  1. Dial the code for your network.
    • For GSM, # # 67 #
  2. Press TALK/SEND.
  3. Wait for the message confirming call forwarding has been disabled.

V1 SIM Cards: Call forwarding when busy

Enabling call forwarding when busy

  1. Dial the code for your network.
    • For V1, * 71 +10-digit phone number
  2. Press TALK/SEND.
  3. Wait for the registration message.

Disabling call forwarding when busy

  1. Dial the code for your network.
    • For V1, * 73
  2. Press TALK/SEND.
  3. Wait for the message confirming call forwarding has been disabled.

Call forwarding when unanswered

GSM SIM Cards: Call forwarding when unanswered

Enabling call forwarding when unanswered 

  1. Dial the code for your network.
    • For GSM, * * 61 * 1+10-digit phone number #
  2. Press TALK/SEND.
  3. Wait for the registration message or confirmation tone. 

Disabling call forwarding when unanswered

  1. Dial the code for your network.
    • For GSM, # # 61 #
  2. Press TALK/SEND.
  3. Wait for the message confirming call forwarding has been disabled or confirmation tones. 

V1 SIM Cards: Call forwarding when unanswered

Enabling call forwarding when unanswered 

  1. Dial the code for your network.
    • For V1, * 71 +10-digit phone number
  2. Press TALK/SEND.
  3. Wait for the registration message or confirmation tone. 

Disabling call forwarding when unanswered

  1. Dial the code for your network.
    • For V1, * 73
  2. Press TALK/SEND.
  3. Wait for the message confirming call forwarding has been disabled or confirmation tones. 

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