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Call Blocking

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Last updated by Isabel M

Can I block unwanted calls from specific numbers?

We don't currently offer a way to block calls from specific numbers, though if you want to block unwanted text messages you can check out this article for steps on how to do that. Some phones have native call blocking ability, but if your phone doesn't have that and you've got a smart phone, you can often download an app that will do this.

Call blocking on Android phones

Native Call Blocking

Some Android phones offer a native call blocking feature. This is generally found in the Call settings of the phone and will ensure that you aren't disturbed by calls from blocked number by sending them straight to voicemail.

Call Blocking Apps

For Android devices that don't have native call blocking, the most popular call blocking app is Call Control - Call Blocker. This app allows you to set up black or white lists, choose how to treat blacklisted numbers--either by sending them to voicemail, a pick up followed by a hang up or simply muting the ringer when calls from those numbers come in--and even blocks entire area codes. You can also block text messages, including short codes. For a free app, it's relatively robust.

Call blocking on iPhones

iPhones running iOS6 and up come equipped with a number blocking feature for both calls and texts. Text messages from blocked numbers will simply go undelivered while calls will go straight to voicemail. Both features can be found in the Settings within their respective apps or within the contact card of the person you would like to block.

You can certainly look into more complex blocking apps for the iPhone but the native options work pretty well.

Call blocking on Windows phones

Currently call blocking is a feature available on the Samsung Ativ S Neo but not the HTC 8XT. The option can be found in the phone's settings. Currently there are no Windows apps available for purchase/download that will add this feature to the 8XT.

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Comments

  • Avatar
    Joseph Wilsey

    I'm interested in configuring the caller ID name that land line phones will see.  Sprint had this feature, but other carriers don't seem to be interested in what land line people see.  I'd like my mobile phone to give me as much info as possible before saying "This unknown number is trying to call you, it isn't in your phone book so I gave up."  Maybe John Clown has a new number and is calling to tell me?  I believe that passing caller ID names on would be useful.

  • Avatar
    Andrew Costen

    Caller ID Name isn't an option we currently have access to Joseph.

  • Avatar
    Brandon R

    You don't have access to the outgoing CNAM setting? I don't want my name showing up on every call placed by people I gives phones to under my account...

     

    I have my Sprint account outgoing CNAM set to "UNAVAILABLE" which is generally the best option to go with, people see that on their caller ID and just assume it's the phone co's system.

  • Avatar
    Andrew Costen

    It should be UNAVAILABLE by default with us Brandon.

  • Avatar
    Bruce Osborne

    Andrew,

    Is that a recent change?

    I know that at least one new number I got from Ting had the old caller ID information. Since the number was temporary, I did not worry about that, though.

    The numbers I ported to Ting last year kept their existing caller ID information.

  • Avatar
    Andrew Costen

    They're supposed to switch to UNAVAILABLE automatically, but there are times they don't so we've had to get Sprint to reset them manually in those cases.

  • Avatar
    Brenda Jonsson

    I really, really wish you guys would give customers the option to block calls someday. I've been getting non-stop unwanted phone calls with racial slurs in them from a private caller for months now.

  • Avatar
    Justin Swets

    I would also like to see this feature. The do not call list only helps so much. 

  • Avatar
    David Carpenter

    I’m not yet a customer—reading your site to make a decision. A deal-killer will be whether or not I can set my phone to show my Caller ID (seen by those I’m calling) as “unavailable”. As we all know there’s times you want to reveal your number when placing a call and times you don’t. 

    From the comments here it seems that this is not something I can do with Ting? Or do I not understand how to do this—is this strictly a function of the phone and not the service? 

    Thanks.

  • Avatar
    Renny M

    Hi Dave, 

    It looks like Marty answered your question in this thread.

  • Avatar
    Jody Jones

    I use Mr Number for my call blocker, works great, free app on Android phones

  • Avatar
    David Campbell

    That is one thing I miss from Sprint was the ability to just enter a number on their site and have it blocked voice and text. No muss no fuss. There was no issue with an app crashing or stopping. Will this be something that will eventually get added as an option?

  • Avatar
    Jamie Duncan

    Hey David.

    It's definitely something that we have considered in the past and are always looking for new ways to improve our service. There has been a ton of feedback on this and we would love for you to give us more https://help.ting.com/hc/en-us/community/posts/203762168-Blocking-phone-calls

  • Avatar
    ROBERT KENNEDY

    Back in Dec 2016, I setup a second phone. It took a sim card and I was assigned a phone number.

    So, this phone number apparently belonged to someone before that had LOTS of friends and was on more than one telemarketers favorite call list.

    I'm going to end up shutting that phone off I think.

    My other phone is a number that I have had for 10+ years and I can't remember the last time I had some unsolicited telemarketer call me on that number.

    Shame I can't block freely without installing yet another app,.

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