What to do if your phone is lost or stolen

Find your phone

Most smartphones have built-in location tracking features like Find My Device (Android) or Find My iPhone (Apple). These tools can help you locate, lock, or erase your device remotely.

Android

Visit Find My Device on a browser.
Sign in with the Google account linked to your phone.
Follow the prompts, such as entering your phone unlock PIN.
A map will show your phone’s location or its last known spot.
You can make your phone ring, lock it, or perform a factory reset. Only reset your phone if you’re certain it’s unrecoverable.

iPhones

Go to Find My iPhone.
Log in with your Apple ID.
Select Find iPhone.
Use the map to locate your device or see its last known location.
Options include playing a sound, locking your phone, or erasing it. Locking is recommended if you can’t retrieve it. Erase only if recovery is impossible.

Suspend your line

If locating your phone isn’t possible, suspending your line can prevent others from using your number. Keep in mind, suspending your number doesn’t disable the phone itself, it only affects the Ting SIM.

You might not see these steps, depending on your account experience. If that’s the case, use option two.

How to suspend your number

Option one

1. Log in to your Ting account.

2. Navigate to Device Settings.

3. Select the number you want to suspend.

4. Click the pencil icon next to Status.

5. Choose Suspend this device from the drop-down menu.

6. Confirm by clicking Suspend.

Option two

1. Log in to your Ting account.

2. Select Mobile on the left-hand side.

3. Select the phone number you want to suspend.

4. Scroll down the page.

5. Choose Pause this line.

6. Review the pop-up and select Pause.

Articles in this section