Setting up your voicemail

Important note about voicemail

If you switch carriers, change SIM cards, or turn off voicemail in your Ting account, all your voicemails will be deleted. Unfortunately, deleted voicemails cannot be restored.

Enabling voicemail on your Ting account

Once your Ting SIM card is activated, voicemail is ready to use. If you’re having trouble, follow these steps to ensure voicemail is enabled:

Log in to your Ting account.
Select Device settings from the menu on the left.
Click on the phone number for which you’d like to enable voicemail.
Scroll to the Minutes section and click the pencil icon to edit.
Toggle Can use voicemail to On, then choose your voicemail type.
Click Save.

Setting up your voicemail inbox

The first time you access voicemail, you’ll set up a password, greeting, and security settings.

Press and hold 1 or dial *86 to access your voicemail inbox.
If prompted for a password, enter the last four digits of your phone number, then press #.
Follow the instructions to:
- Create a new password.
- Record your voicemail greeting.
- Adjust voicemail security settings.

Accessing your voicemail

After setup, you can check your messages using any of these methods:

Press and hold 1 on your phone’s dial pad.
Dial your phone number.
Dial *86.

Accessing voicemail from another phone

You can access your Ting voicemail inbox from another phone:

Call your own phone number.
When your voicemail greeting plays, press *.
Enter your voicemail password when prompted.
Listen to your messages.

Using voicemail prompts

Voicemail prompts let you manage your messages directly from your inbox. Use your phone’s dial pad to select an option while listening to a message:

Prompt	Function
1	Rewind message
11	Restart message
2	Pause or unpause message
3	Advance message a few seconds
33	Fast forward to end of message
4	Slow down message
5	Hear message information
6	Speed up message
7	Erase message
9	Save message
0	More options

Resetting your voicemail password

Forgot your password? No problem. Contact us, and we’ll reset it for you while preserving your saved and pending messages.

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