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Last updated by Allan B

 

International Long Distance Calls

1. Can I make international long distance calls?

Yes. Visit our International Calling page to see a current list of rates when calling other countries.

2. Is there anything I need to do to so that I can make international long distance calls?

Yes. Make sure Allow international long distance calls is enabled on your account. This feature is controlled per device.

3. How do I make an international long distance call?

You may need to look up the dialing codes for the country and city that you're calling. You can find these easily online by searching "calling (city, country) from the United States." These sites will walk you through the dialing codes necessary to make your long distance call.

4. Are there any surcharges for making international long distance calls?

Yes. In addition to the minutes that you use when you make an international long distance call, there are surcharges. For example, if you make a 10-minute call to Australia, your usage falls into the Small ($3) bucket, and there is an additional charge of $0.03/minute. To see a list of the rates to call different countries click here.

We also now have two add-on features available that allow surcharge-free calling to 55 countries for $5 or to 80 countries for $9 (per line, per month).  See below for additional information on these options.

5. Are there any extra charges for receiving international long distance calls?

No. You will simply be charged for your usage if someone calls you from an international long distance number while you are in the US.

6. Can I block the long distance calling features?

Yes, you can block the ability to make long distance calls on a per device basis from the Device settings in your Ting account online. To do this, make sure you're signed in, then select your phone and disable Allow international long distance calls.

7. What about text messages?

There is no additional charge for sending texts to an international long distance number. You can also receive texts from an international long distance number for no extra charge. Our text messaging rates remain the same as long as you are in the US.

 

International Long Distance Add-Ons

1. What add-on options are available for international long distance?

Two options are available:

  • The 55 country option for $5 per line, per month which includes Canada, Mexico, China, the United Kingdom, and more (see the full list below).
  • The 80 country option for $9 per line, per month which also adds India, France, Israel, Italy, and more (see the full list below).

When enabled, these add-ons waive the international long distance surcharge that normally applies per minute for calls.  You'll just pay for the underlying number of Ting minutes you use each month, plus the international long distance add-on fee (per line if you enable it on more than one line).

Calls to countries that aren't included in the option (or to mobile phones in countries where landline-only long distance fees are waived) will still be charged the applicable per-minute rate.

2. How does billing work for these international long distance add-ons?

The add-ons cover international long distance surcharges for one month from the date enabled, for a single line.  The add-on will automatically renew each month unless you turn the feature off in your control panel (under device settings).  The monthly fee is not prorated and cannot be refunded.

3. Which countries are included in the 55 country option for $5?

The 55 country option for $5 includes surcharge-free calling to landlines and mobile phones in these countries:

  • Canada
  • China
  • Denmark
  • Finland
  • Guam
  • Hong Kong
  • Mexico
  • Puerto Rico
  • Romania
  • South Korea
  • Spain
  • Sweden
  • United Kingdom
  • United States
  • U.S. Virgin Islands

It also includes surcharge-free calling to landlines only in these countries:

  • Andorra
  • Argentina
  • Australia
  • Austria
  • Brazil
  • Chile
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Estonia
  • France
  • French Guiana
  • Germany
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Luxembourg
  • Malta
  • Martinique
  • Mongolia
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • South Africa
  • Switzerland
  • Taiwan
  • Thailand 

4. Which countries are included in the 80 country option for $9?

The 80 country option for $9 includes surcharge-free calling to landlines and mobile phones in these countries:

  • Austria
  • Belgium
  • Bermuda
  • Brunei
  • Canada
  • China
  • Denmark
  • Finland
  • France
  • French Guiana
  • Greece
  • Guam
  • Hong Kong
  • India
  • Israel
  • Italy
  • Lithuania
  • Malaysia
  • Mariana Islands
  • Mexico
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Thailand
  • United Kingdom
  • U.S. Virgin Islands

It also includes surcharge-free calling to landlines only in these countries:

  • Andorra
  • Argentina
  • Australia
  • Bahrain
  • Bangladesh
  • Brazil
  • Bulgaria
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Estonia
  • Germany
  • Gibraltar
  • Guadeloupe
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Japan
  • Kazakhstan
  • Latvia
  • Luxembourg
  • Macao
  • Malta
  • Martinique
  • Monaco
  • Mongolia
  • Morocco
  • Namibia
  • Netherlands
  • New Zealand
  • Norway
  • Paraguay
  • Peru
  • Reunion Island
  • Russia
  • San Marino
  • Slovakia
  • Slovenia
  • South Africa
  • Swaziland
  • Switzerland
  • Taiwan
  • Turkey
  • Uzbekistan
  • Zambia

Traveling Outside the US

Ting supports international roaming for GSM but not CDMA devices. For GSM international roaming countries and rates, click here. If you have a CDMA device and you're looking for international travel options check out this article.

 

Directory Assistance

You can access Directory Assistance by dialing 411. A $1 per call charge will be applied to your monthly bill. This $1 charge is in addition to the minutes used on the call.

 

Emergency 911 Calls

Your monthly service fee includes a mandatory 911 charge and there are no per usage fees to use 911.

Even if your account isn't active, you'll be able to call 911. By law all wireless carriers are required to connect emergency calls, regardless of whether the account is active or not.

Have more questions? Submit a request

Comments

  • Avatar
    Jack Powers

    You didn"t mention regulatory rates like taxes and fees.

  • Avatar
    Marty M

    Hi Jack.  Taxes depend on your local and state regulations and are separate from surcharges.  

    You can find out more about the taxes here: https://ting.com/terms#taxes_and_surcharges

  • Avatar
    Bruce Osborne

    I have found Ting's taxes & surcharges to be lower than Sprint's charges were.

    Of course, YMMV.

  • Avatar
    David Kleikamp

    My wife and I returned from a trip to the US Virgin Islands and didn't get charged any surcharges for calls, texts, or data. This isn't a complaint! I'm just wondering if the outside_usa page is out of date.

  • Avatar
    Ting Help

    Hi David!  It can take a bit of time for international information to come through to our system, so it should turn out that those surcharges will appear on your next bill.  Hope I didn't burst your bubble!  If you have any questions, please feel free to get in touch.

  • Avatar
    David Kleikamp

    Oh well, it's not like I wasn't expecting them in the first place. Thanks for the quick reply.

  • Avatar
    Bruce Osborne

    On many phones, you also have to enable International calling on the phone too. I was told to select Global mode on my Nexus 5.

     

  • Avatar
    John Franaszek

    We need the ability to disable directory assistance calls since this is a feature that can easily be abused resulting in a much larger bill than anticipated.

  • Avatar
    Bruce Osborne

    John,

    Start a new thread under "Feature Requests". That is where Ting looks for ideas like this.

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