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Removing Android Activation Lock

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Last updated by Bridget Callaghan

An activation lock prevents someone else from gaining access to your phone should it be lost or stolen. If you're returning, replacing or selling your phone the lock should be disabled beforehand. If the activation lock is not removed from the phone it renders the phone unusable to anyone other than yourself.

Google and Samsung each have their own activation locks and different methods of removal. For Samsung phones, it is possible that both types of activation locks are present and would need to be removed. iPhone models also have their own kind of activation lock that is tied to the users Apple ID. The iPhone Activation Lock has its own removal process.

In most cases, a factory reset does not remove the activation lock from the phone. For example, if the phone is factory reset with the Google account still signed in, the phone will still ask for those credentials once it turns back on. Therefore it is safer for the account to be removed before the Factory reset takes place to ensure your account is fully removed.

*Please Note: If a Google account password is changed before performing the reset instead of being fully removed the message. please sign in using one of the owners accounts for this device” will appear. This indicates the Google account on the phone is now locked for 72 hours and you must wait for it to reset.* 

 

Removing google activation lock from device settings

Depending on the exact model of the Android phone the steps to remove the Google account may differ slightly but the steps listed below should allow you to remove your Google account from your phone.

Some phones may not have steps 4.and 5. After step 3., you should be able to skip right to step 6.

  1. Go to Settings
  2. Tap Accounts (or Users & Accounts)
  3. Select the account type, which in this case would be Google
  4. Tap the email address
  5. Tap the menu icon (three vertical dots) on the top right-hand corner
  6. Tap Remove account
  7. Tap Remove account again

If you are unable to complete the steps above, you would also be able to remove the Google Account from the phone by accessing your Google account online

 

Removing google activation lock online

  1. Log into your Google account
  2. Once logged in, go to Device activity & notifications (under sign in & security)

Ting_Google_activation_lock.png

3. Next click on Review devices (under recently used devices)

ting_google_activation_lock_2.png

4. Select the phone you wish to remove your Google account from and click the red REMOVE button beside Account access

ting_google_activation_lock_7.png

5. There will be a confirmation window, select Remove

ting_google_activation_lock_4.png

6. A Second Window will show access has been removed 

ting_google_activation_lock_5.png

7. Now in the list of recent phones, the selected phone will show Access removed

google_page_6.png

 

After removing the Google account access online you will need to perform the reset from the settings of the phone. On some model phones, a hardware reset will request the Google account information during setup. 

 

Samsung

The Samsung reactivation lock is available on all phone running Lollipop 5.1 or higher; the setting may be referred to as the Factory reset protection (FRP).

Follow the directions below that most closely mirror your phone:

 

Removing the factory reset protection (FRP)

(Applicable to most Samsung phones)

  1. On the phone's home screen, tap on Apps
  2. Navigate to, and select Settings
  3. Scroll down, and tap on Accounts
  4. Tap on the account you wish to remove; For example: tap on Google, and then select your email address, i.e. janedoe@gmail.com
  5. Select More in the top right corner of the screen
  6. Tap on Remove Account

Your FRP has now been removed.

Galaxy S5

You must have data or Wi-Fi enabled to complete this process.

  1. Go to Settings.
  2. If your device is in tab view, go to the System tab; if it's in list view go to step 3.
  3. Tap Security.
  4. Uncheck Reactivation Lock.
  5. Review the Turn off Reactivation Lock warning and tap OK.
  6. Enter Samsung account password and tap Confirm.
    • NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site.

Reactivation lock is now disabled.

Galaxy S6

You must have data or Wi-Fi enabled to complete this process.

  1. Go to Settings
  2. If your device is in tab view, go to the Personal tab; if it's in list view go to step 3
  3. Tap Lock screen and security
  4. Find My Mobile
  5. Enter your Samsung account password and tap Confirm
    • NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site
  6. Disable Reactivation Lock
  7. Review the Turn off Reactivation Lock warning and tap OK
  8. Enter Samsung account password and tap Confirm

Reactivation lock is now disabled.

 

 

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Comments

  • Avatar
    Leah Tedesco

    Nothing happens when I click on "Add account" under "Find My Mobile."

  • Avatar
    Kyle Law

    Android Device Protection is enabled if you have screen lock set. It will trigger if you do a factory reset with the screen lock enabled. You will want to disable screen lock and remove your google account following the Nexus instructions before doing a factory reset.

    This effects all android versions except the Samsung phones after Android 5.1.

    Edited by Kyle Law
  • Avatar
    Szinjiss Heleatunda

    “3. Tap Security.
    4. Uncheck Reactivation Lock.”

    There is no option anywhere under Security for Reactivation Lock. I’ve searched all over Settings for it.

  • Avatar
    Marylou Frisco

    This does not work on my s5. It will show the unlocking then it instantly locks itself AGAIN. ITS NOT POSSIBLE TO TURN OF REACTIVATE LOCK. This tried after series of steps I went through. Also NOT LETTING ME RESET AND THEN NO WORDS "DELETE ALL". THIS IS AGGRAVATING ITS BEEN MONTHS.

  • Avatar
    Mitch Surprenant

    Marylou,

    Do you have a work email address on your phone? Some Exchange policies (work email or apps) require this feature and you will not be able to disable it.

  • Avatar
    Barry Desinor

    Help me

  • Avatar
    R. Bryce Wong

    Hi Barry,

    Do you need a hand with removing an Android Activation lock? If you do feel free to reach out to one of our customer advisors who would be more than happy to give a hand. They can be reached by phone or through our online chat Monday to Friday from 8 am to 1 am ET and on the weekends from 8 am to 11 pm ET.

    If you need our number or to start a chat head over to https://ting.com/support

  • Avatar
    john smith

    recently i got stuck at factory reset protection and i was looking for solution and I followed solution from this website named [URL removed] but it did not work for me well, i am looking for personal support, please help me.

  • Avatar
    Mitch Surprenant

    Hey John,

    If you're a Ting customer, just send us an email at help@ting.com and we'll walk you through signing in to your Google account to remove Factory Reset Protection.