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Removing Android Activation Lock

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Last updated by Isabel M

Your Android device may have an activation or reactivation lock which prevents someone else from activating your device should it be lost or stolen.

If you're returning your device under warranty or reselling it however, the lock should be disabled beforehand.

In the event a device has left your possession but still has your Google account information on it, such a lost device or even a returned device the information can be removed remotely.

This feature should work with Android phones running Android OS 5.01 or higher.

If the device was factory reset with the Google account still on the phone and Factory Reset Protection/Device protection is enabled, the device will ask for the Google information on start up and remote removal will not work.

 

REMOTE REMOVAL OF GOOGLE ACCOUNT

 

1) Log into your Google account [ https://myaccount.google.com/ ]

2) Once logged in go to Device Activity & Notifications ( Under the Sign-in & Security)

3) Next click on Review Devices (Under Recently Used Devices)

4) Select the device you wish to remove your Google account from

5) Click the red “REMOVE” button BESIDE Account access

6) There will a confirmation window, select REMOVE

7) A second window will show access has been removed

8) Now in the list of recent devices, the selected device will show Access removed

 

 

**NOTE: after removing the Google account access perform the reset from the settings of the phone.  On some model phones a Hardware reset will request the Google account information during setup.**

72 HOUR GOOGLE LOCK

If a google password is changed and the device is immediately factory reset, a message will appear after a restart.

please sign in using one of the owners accounts for this device” will appear.

This indicates the google account on the phone is now locked for 72 hours and you must wait for it to reset.

So far we have only witnessed this behavior on samsung devices.

 

 

 

 DEVICE LOCKS BY MANUFACTURER 

These locks vary from one manufacturer to the next. Click the manufacturer link below for your device to see directions on how to remove the activation lock.

Nexus 6 & 9

The activation lock protection only kicks in on Nexus 6 and 9 devices if they have been reset from the hardware rather than the software.

To remove the activation lock from Nexus 6 phones and Nexus 9 tablets, simply remove all associated Google ID accounts:

  1. Go to Settings.
  2. Tap Accounts.
  3. Select the account type.
  4. Tap the email address.
  5. Tap the menu icon (three vertical dots) on the top right hand corner.
  6. Tap Remove account.
  7. Tap Remove account again.

Reactivation lock is now disabled.




 

Samsung

The Samsung Reactivation Lock is available on all devices running Lollipop 5.1 or higher; the setting may be referred to as the Factory Reset Protection (FRP).

Follow the directions below that most closely mirror your device:


Removing the Factory Reset Protection (FRP)

(Applicable to most Samsung devices)

  1. On the device’s home screen, tap on Apps
  2. Navigate to, and select Settings
  3. Scroll down, and tap on Accounts
  4. Tap on the account you wish to remove; For example: tap on Google, and then select your email address, i.e. janedoe@gmail.com
  5. Select More in the top right corner of the screen
  6. Tap on Remove Account

Your FRP has now been removed.

Galaxy S5

You must have data or Wi-Fi enabled to complete this process.

  1. Go to Settings.
  2. If your device is in tab view, go to the System tab; if it's in list view go to step 3.
  3. Tap Security.
  4. Uncheck Reactivation Lock.
  5. Review the Turn off Reactivation Lock warning and tap OK.
  6. Enter Samsung account password and tap Confirm.
    • NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site.

Reactivation lock is now disabled.

Galaxy S6

You must have data or Wi-Fi enabled to complete this process.

  1. Go to Settings.
  2. If your device is in tab view, go to the Personal tab; if it's in list view go to step 3.
  3. Tap Lock screen and security.
  4. Find My Mobile.
  5. Enter your Samsung account password and tap Confirm.
    • NOTE: If you don't remember your Samsung account credentials, tap the Forgot your ID or password? link to open a browser and Find your ID or reset your password on the Samsung site.
  6. Disable Reactivation Lock.
  7. Review the Turn off Reactivation Lock warning and tap OK.
  8. Enter Samsung account password and tap Confirm.
Reactivation lock is now disabled.
 
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Comments

  • Avatar
    Leah Tedesco

    Nothing happens when I click on "Add account" under "Find My Mobile."

  • Avatar
    Kyle Law

    Android Device Protection is enabled if you have screen lock set. It will trigger if you do a factory reset with the screen lock enabled. You will want to disable screen lock and remove your google account following the Nexus instructions before doing a factory reset.

    This effects all android versions except the Samsung phones after Android 5.1.

    Edited by Kyle Law
  • Avatar
    Szinjiss Heleatunda

    “3. Tap Security.
    4. Uncheck Reactivation Lock.”

    There is no option anywhere under Security for Reactivation Lock. I’ve searched all over Settings for it.

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