Auto-Attendant Routes: Reference

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Attention

This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

A Reference when you redirect the call to another route. When a change is made in the original route, any references that use it will also be updated.

Screenshot of the Reference menu for auto-attendant route set-up. Available options will be based on what you have set up in your account. Option types include "Group," "Menu," "Message," "Schedule," and "User." — Available options will be dependent on what groups, menus, messages, schedules, and users you have already set up in your account.

Choose which Group, Menu, Message, Schedule, or User a caller will be redirected to once they reach this point in the route, then click Save.