Troubleshooting Group Messaging on V1 SIM

If you are having trouble sending or receiving group messages and picture messages while using a Ting V1 SIM, try these troubleshooting steps.

Confirm you are able to send a regular text message

Send the message to only one person to see if regular texting works.

Disable Wi-Fi and confirm if your data is working

Data services are needed to send and receive Group and picture messages. 

Check your messaging settings

Resetting your network settings will remove all Wi-Fi and Bluetooth passwords.

iPhone

Settings > Messages > iMessage > ON

Android

Messages > At the top right, tap your profile picture or icon > Messages settings > RCS chats > ON

 

Confirm Airplane mode is set to OFF.

iPhone

Swipe down on your home screen to pull up the control center and tap on the airplane icon. If it is highlighted, tap to turn airplane mode off. 

Android

Head to your Settings app > Tap Network & internet > Turn Airplane mode on or off

 

Restart your device

Restarting your device can help refresh your connection to our cellular network.

 

Check the Status of your phone number in your account

Log in to your TingMobile.com account and check that your number is currently active. 

 

Confirm that you are not currently roaming internationally

We currently do not support roaming outside of the USA, Canada, and Mexico.

 

Confirm your software is up to date

iPhone

Settings  > General > Software Update

Android

Open your device's Settings app > Tap System > System update

 

Reset your network settings

This will remove all WiFi and Bluetooth passwords.

iPhone

Settings > General > Transfer or Reset > Reset > Reset Network Settings

Android

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings

If you are using an iPhone, you may need to update your carrier settings.
Connect to Wi-Fi > Settings > General > About > follow the directions on the screen.

Check your network mode

iPhone

Settings > Cellular > Cellular Data Options > Enable 4G > Voice& Data

Android

Settings > Tap on Connections > Tap on Mobile networks > Select Network Mode > Choose your preferred Network Mode

 

Update APN Settings (for Android phones only)

If you are using an Android phone, you may need to update your APN Settings. 

Start by resetting your APNs to default:

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Tap Mobile or Cellular networks
  4. Tap Access Point Names
  5. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
  6. Tap Reset to default   

Then, add your APN settings as follows using the "+" icon:

APN 1

Name: Verizon Internet 2

MCC: 311

MNC: 480

APN: VZWINTERNET

APN Type: default

APN protocol: IPV4V6

APN roaming_protocol: IPV4V6

BEARER: LTE (Make sure unspecified is not selected)

APN 2

Name: Verizon IMS

MCC: 311

MNC: 480

APN: VZWIMS

APN Type: ims,ia

APN protocol: IPV4V6

APN roaming_protocol: IPV4V6

APN 3

Name: Verizon CBS

APN: VZWAPP

APN Type: cbs,mms

MCC: 311

MNC: 480

MMSChttp://vzpix.com/servlets/mms

APN protocol: IPV4V6

APN roaming_protocol: IPV4V6

APN 4

Name: Verizon FOTA

MCC: 311

MNC: 480

APN: VZWADMIN

APN Type: fota

APN protocol: IPV4V6

APN roaming_protocol: IPV4V6

Still need help?

If you're still having trouble, please get in touch. We'll do our best to get your phone(s) up and running or at least figure out what's getting in the way.

Related to

Was this article helpful?

Have more questions? Submit a request