Updating Your Ting Internet Account Password and Security Options

Use the account security section of your Ting Internet account to change your password and enable two-step verification.

Your account may look slightly different from the images below depending on whether you log into your account through our ting.com or legacy.ting.com site, but you can find these settings in the same areas described below.

Updating Your Password

You can change your password from within your account settings at any time.

  1. Log in to your account.
  2. Navigate to the My Account dropdown in the top right of the screen and select Account settings.
    an image of the My Account dropdown in the top right of the Ting website. It has been expanded and the Account setting option is circled for emphasis.

  3. Scroll to the Account Security section and select Change password.
    the Account Security menu within a Ting account, showing two blue button options to either Change password or Two-step verification.
  4. Enter your current password along with the new password you want to switch to. Click Update to finish the change.
    The change password popup. The fields to fill in are shown and are; current password, new password, and confirm password. The cancel and update buttons are present at the bottom.

If you cannot recall your account password, you can also send a reset email to your account email and follow the instructions to recover or update the password.

Enabling or Disabling Two-Step Verification

We recommend enabling two-step verification (sometimes referred to as two-factor authentication or 2FA) on your account for an added level of security. Two-step verification lets you require a text message code or authenticator application prompt be completed to access your account. 

Enable or disable two-step verification within your Account Settings under the Account security section.

  1. Log in to your account.
  2. Navigate to the My Account dropdown in the top right of the screen and select Account settings.
    an image of the My Account dropdown in the top right of the Ting website. It has been expanded and the Account setting option is circled for emphasis.
  3. Scroll to the Account Security section and select Two-step verification.
    the Account Security menu within a Ting account, showing two blue button options to either Change password or Two-step verification.
  4. Enter your password and click Continue.
  5. Select one of the following options to verify your identity: None, Authenticator app, or SMS text message.
    • Select None and click Continue.
       A two-step verification pop-up is displayed, with the 'None' radio button selected. The 'Authenticator app' and 'SMS text message' are listed as the verification method options.
    • Choose a method for verifying your identity by downloading your preferred authenticator app supported by Ting:     Follow these steps to set up two-step verification with an authentication app: Download your preferred authenticator app, scan the QR code or enter the manual key, then enter the verification code and click Continue.
      Follow the rest of the on-screen prompts to complete the setup. One enabled, we'll send a verification code to your phone each time you sign in.
    • Enter the phone number that you want verification codes sent to.
       The SMS text message option is selected for two-step verification. Enter your phone number and click Send code.
      Follow the rest of the on-screen prompts to complete the setup. One enabled, we'll send a verification code to your phone each time you sign in.

If you need assistance, contact us.

 

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