Leave the ONT. The ONT is the small box installed in your home or business, similar to the pictures below.

• The ONT should be left installed in it's current position.
• If you're moving out, unplug it from the electrical outlet but leave the power cable attached to the unit itself.

• For Calix 844G ONT router combo (Charlottesville, VA only): This equipment should be left on-site as-is. The fiber line is wired directly into the equipment, and we do not recommend attempting to move or detach it.

• The item can only be dropped off at a staffed FedEx location. It cannot be a drop box.
• We do not accept drop-offs to any Ting office or warehouse.
• We cannot send a field technician to pick up the equipment.

1. Contact Ting to arrange for the prepaid PDF shipping label to be created. Within 48 business hours, Ting staff will email the label along with a copy of these instructions. We may provide suggested drop-off locations, but you can use any staffed FedEx site in the country.
2. Place the item in a shipping box, which could be the box the equipment came in if still on hand or another box of the appropriate size.
3. Print the shipping label and attach it to the box.
4. Within two weeks, drop the package off at any nearby staffed FedEx location.
5. When the item arrives at our warehouse, we will inspect it and ensure it is in good working order. We will then email you a confirmation.
6. If applicable, the monthly rental fee will be removed once we have confirmed its safe return.