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Account and Billing
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Canceling your Ting Internet Service
Other Articles in this Section
Returning your Ting Internet Equipment
Ting Infrastructure Tax Passthrough
Viewing your Ting Internet Bill and History
Ting Internet Monthly Billing FAQ
Ting Internet Billing Improvements FAQ
Adding or Updating a Payment Method on your Ting Internet Account
Updating your Ting Internet Account Password and Security Options

Canceling your Ting Internet Service

In this article

We’re sorry to see you go! To cancel your service, please contact us through phone or chat! 

Note

The info below applies to residential customers. Enterprise and Commercial customers often have contracts and can reach out to their Customer Success Manager at customersuccess@ting.com to discuss details.

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What to expect when you cancel

  • Ting has no contracts! Your account will close at the end of your monthly billing cycle.
  • You'll continue to have internet service until the end of your billing cycle.
  • You'll receive no further bills after you cancel.

Attention

We're unable to cancel an account with an unpaid balance.
An abandoned account with an outstanding balance will be sent to collections. When this happens, changes to the account are not possible until that balance is resolved.

If you're renting a router

  • If you're renting a router, we'll provide you with options to drop it off or have it picked up, with instructions for returning your rented router.
  • Please leave the fiber access box (also known as the ONT) that your router plugs into at the residence.

If you have both Ting Mobile and Internet services:

  • Your mobile devices will be deactivated automatically within 48 hours.
  • Your Internet service will continue until the end of your billing cycle.
  • Your account will close once your Internet service is deactivated.
  • You will receive your final bill with what remains of your mobile usage at the end of the billing cycle.

Other Articles in this Section
Returning your Ting Internet Equipment
Ting Infrastructure Tax Passthrough
Viewing your Ting Internet Bill and History
Ting Internet Monthly Billing FAQ
Ting Internet Billing Improvements FAQ
Adding or Updating a Payment Method on your Ting Internet Account
Updating your Ting Internet Account Password and Security Options
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