Resetting devices from the software menu

Sometimes a factory reset is necessary if you are looking at returning your phone to factory default or if you're troubleshooting your device. 

Performing a factory reset erases all information on your phone, so be sure to back up your device before starting. 

Android factory reset

The path to the factory reset option in most Android phones is similar but can vary slightly between manufacturers. Our steps are the most common path to perform a factory reset, but you may need to lookup steps for your specific device.

  1. Make sure your device is plugged in or has enough battery to go through the reset process.
  2. Open the Settings app.
  3. Select System.
  4. Expand the menu by hitting Advanced.
  5. Go into Reset options.
  6. Hit Erase all data (factory reset).
  7. Tap on Erase all data.
  8. Enter your PIN if prompted.
  9. Select Erase all data and let the phone do its thing.

iPhone factory reset

Factory resets on iOS devices follow the same steps for every model. You can factory reset your device from settings, or reset it from iTunes. Both options will erase all of your personal data, but erasing from iTunes can be more effective when you're troubleshooting.

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