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Running a Factory Reset

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Last updated by Isabel M

Sometimes, when all else fails, a device has to be set back to factory defaults to fix problems that have arisen. You may also be selling or returning a phone and want to delete all your personal data. Whatever the reason, here are the various ways that you can get your device back to factory settings. If you're in the midst of troubleshooting and need to back up your device first, check out this article before you start that reset.

These directions won't cover every phone, so if you've tried these methods and you can't find any information on how to reset your phone, get in touch and we'll help you track down those directions.

Resetting an Android Phone From the Software

Resetting an Android Phone From the Hardware

Resetting an iOS Device

Resetting Windows OS7 and OS8 Phones

Resetting a Feature Phone

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Comments

  • Avatar
    Mary McKay

    I never even plugged phone in. No data was ever installed.
    thank you

  • Avatar
    Jesse Cloinger

    I haven't get the fax add in my email

  • Avatar
    Renny M

    Hey Mary and Jesse,

    I'll be reaching out to both of you via help request to follow up with your concerns. Keep an eye out for an email!

  • Avatar
    michael wieland

    ans phone. what directions do I follow to reset.

  • Avatar
    Mitch Surprenant

    Hey Michael,

    The phone you've got is an Android phone. You should be able to reset it following these instructions: https://help.ting.com/hc/en-us/articles/205420478-Resetting-an-Android-Phone-From-the-Software

    If you have trouble, just give us a call at 855-846-4389 and we'll walk you through the steps.

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