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We’re building something better : A new Ting Mobile account experience.
We’re in the middle of rolling out a new Ting Mobile experience. That means, while we complete the stages of this change, you may see a different set of instructions or guides for your account, login on a different website page, or some features may look a little different than others.
And don't worry - you’re not missing anything. Each experience provides the same service, customer support and features you love.
Not sure which account or login screen you should use? Here's the details for each experience:
If you signed up for Mobile using ting.com, you’ll see the new account experience.
What that means for you:
If your account was created before the new experience rolled out, for now, you’ll continue to see your original experience.
What that means for you:
Moving every account to a new system isn’t something we rush, and for a good reason.
We’re taking a gradual approach so we can:
What to expect when we update your experience
We won't just update your account overnight and leave you wondering what happened.
If you land on Ting.com or Tingmobile.com and are unsure if you're in the right spot - try logging in! If you get an error, chances are you'll need to switch to the other site.
On the login interface for either site, you'll see an option for Having trouble signing in? Sign in here under the sign-in form. Use this to bring you to the other account experience login.