Checking for Service Outages in Your Area

Service outages can be frustrating. At Ting, we want to minimize any outage impact on our customers. To get you back online as soon as possible, we need to identify the cause of the outage. Outages can caused by many factors including, but not limited to:

  • Network disruptions: These are often caused by problems affecting the physical infrastructure, such as natural disasters like storms or earthquakes, power outages, or damaged cables.
  • Maintenance: Planned maintenance to the physical infrastructure or system upgrades may temporarily affect your service.
  • Technical issues: Equipment or software malfunctions, server errors, or software bugs that affect internet service.

Ting will communicate via email if planned maintenance is upcoming in your area.

Checking My Area for a Service Outage

Go to tinginternetstatus.com. We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Current outage information will be displayed at the top of the webpage.

Navigate to your region to see if there are any reported outages.

Each line represents one day. Hover over the day to see more information.

  • Green indicates no service downtime.
  • Orange signifies partial outage or downtown.
  • Red means a major outage or downtime.

Clicking on a line will bring up more details about specific Ting towns within your region. 

Animated GIF of the Ting Internet Status page. When the user hovers over a line, it displays additional information, including a green line and a yellow line. By expanding a state, the user can see additional towns listed and their respective statuses.

Signing Up for Outage Alerts

We highly recommend signing up for updates from Ting Internet Outages. This ensures you receive real-time communications on the status of any outage and repairs to service in your area. No need to call in -- you can choose to get alerts right to your email or phone!

When you subscribe, we will only send notifications about outage alerts.

  1. Go to tinginternetstatus.com.

  2. In the upper right-hand corner of the screen, click SUBSCRIBE TO UPDATES.
On the top of the internet status page, there is a blue button that says
  1. Subscribe to alerts via email, text message (SMS), Slack, or RSS feed by clicking the icons at the top of the page.
    SUBSCRIBE TO UPDATES window displays buttons for email, text message, Slack, and RSS feed notifications, with email as the default option.
  • Includes incidents, updates, and resolutions. 
    1. Enter your Email address.

    2. Click SUBSCRIBE VIA EMAIL.

    3. All components are selected by default.

      Click Select none and check the boxes of the Ting towns and other notifications you're interested in getting notified about
      .

    4. Click the Save.

     

    An animated GIF of subscribing to email notifications by entering their email address, selecting the components, and clicking Save.

    1. Finally, open the '[Ting Internet status] confirm your subscription' email, and click the confirmation email button.
    The email titled '[Ting Internet status] Confirm Your Subscription' containing a green button at the bottom of the message to confirm the subscription.
  • Includes incidents and resolutions.

    Menu pop-up from the Subscribe to Updates button. The menu has several icons at the top: email, phone, Slack, message, RSS feed, and close menu. The phone icon is selected, prompting the user to select a country code and enter their phone number. A button underneath the field to enter your phone number says 'Subscribe via Text Message.'

    Screen to select the components to subscribe to including the towns; Customer Support; Ting Website, Store & Your Account; and Shipping & Returns.

    1. Select the appropriate Country code.
    2. Enter your mobile Phone number.
    3. Click SUBSCRIBE VIA TEXT MESSAGE.




    4. All components are selected by default. Click Select none and check the boxes of the Ting towns and other notifications you're interested in getting notified about.
    5. Click the Save.
    1. You'll receive a text message from our shortcode 78774. Reply YES to confirm.

      Example of the confirmation text notification for Ting internet status notifications from the number 78774 stating the following: Text YES to subscribe to Statuspage SMS Alerts. 2 msgs/incident; incidents are recurring. Msg&data rates may apply. Reply HELP for help, STEP to unsubscribe.

My service is out, but no outage reported

If there's no reported outage in your area, but you're still experiencing issues, try the following:

  1. Check your hardware setup
  2. Review your payment information.

If that doesn't resolve your issues, please contact us.

  • If you are experiencing an issue with your internet connection, and there is no outage reported in your area, there may be an issue with your equipment. You can check that all your hardware is set up correctly by following our Troubleshoot your Ting Fiber connection help article.

  • More detailed instructions can be found in the Adding or Updating a Payment Method on Your Ting Internet Account help article.

    There are times when your payment may not go through. Usually, when this happens, it's because the card on file was compromised or expired -- we know it's not easy to remember every single company tied to each card! Thankfully, it's pretty easy to fix. 

    How you access and update your payment method might vary based on whether you log into your account through our ting.com or legacy.ting.com site. If the top of your account looks more like the image shown here, please see the Legacy Site instructions.
    An image showing the upper left portion of a user account on Ting's legacy site. It is visually distinct from the ting.com site as it has Plan overview and Usage alerts on the left menu instead of Overview and Billing.

    1. Log in at Ting.com/account (or Legacy.ting.com/account) to get things updated.

    2. Navigate to Account Settings on that blue bar on the side.

    3. Under the Payment Method section, click the Update payment method link to get things changed over (it will automatically retry the payment once updated).

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