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Carrier Porting Information

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Last updated by Suzanne Thomas

If you're trying to port your number to Ting, the most frustrating part can be trying to sort out what information your current wireless or mobile carrier requires to release your number. While it can seem like a complete mystery, there is a method to the madness.

Just in case you have not yet verified, here is a link to our BYOD Tool to check that your phone can come to Ting.  For information on how to submit a port once you have the required information click here and you can also check if a number is eligible to port to Ting here

This article will be constantly evolving and while we won't even guarantee that it'll always be up to date, we'll try to keep it current. Please contribute in the comments section of this article if you've ported a number within the past three months and you can add to or correct the information we have. We're especially interested in what it takes to port away from prepaid carriers as those tend to be the trickiest.

Throughout this article, we'll use the word "you" and "your." In this context, "you" = the account holder.

Airvoice
AT&T
AT&T Business
AT&T GoPhone


 

Airvoice

  • Account Number - your SIM card number
  • PIN number - the las 4 digits of your phone number

AT&T

  • Account number - Usually found in the upper right-hand corner of any bill or invoice, or in your online account.  The number should be entered without any dashes or hyphens.
  • PIN number - Your PIN is usually the last 4 digits of your telephone number.  It cannot be found on your bill, invoice or online account.  You can call AT&T at 1-800-331-0500.

AT&T Business

  • Account number
  • PIN number (not the account login password)
  • business name and address
  • EIN (Employer Identification Number) is the business tax ID

Check out Karl's fantastic post for the full rundown on how to make sure your port is successful.

AT&T GoPhone

  • Account number - you'll need to contact GoPhone customer service (611 from your mobile phone).
  • PIN number - Set up initially when you opened the account: if you don't remember if you'll need to contact customer service at 1-800-901-9878.

Boost

  • Account number - If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.
  • PIN number - 4 digit number, if you don't know it you will need to contact Boost.

CenturyLink

  • Account number - Can be found in the upper right-hand corner of any bill.  It is your phone number plus 3 digits.  If you can't find it you will need to contact CenturyLink at 1-888-638-6771
  • PIN number - 0000
 

Cincinnati Bell/i-Wireless

  • Account number - You will need to call 1-877-595-2229. 
  • PIN number - You will need to call to set up your PIN if you do not have one.  It must be set up 24 hours before beginning your port.

For a full rundown on Cincinnati Bell/i-Wireless porting, check out Karl's fantastic post on how to make sure your port is successful.

Consumer Cellular

  • Account number - Can be found online or by calling Consumer Cellular 1-88-345-5509
  • PIN number -  Last 4 digits of account holder's SSN
  • Alternative PIN: 0000
  • Porting center number: 888-750-5519

Credo

  • Account number- Referred to as member number.  Text ACCOUNT to 27336 to get your Account Number.
  • PIN number - 0000

Cricket

  • Account number - can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2)
  • PIN number - 4 digit Authorization ID (or "AID") that you set up when you set up your online account and it is the PIN that you need to enter when making changes to your account online.

EasyGo Wireless

  • Account number - You will need to call customer service at 1-800-643-4926 and ask them to release your mobile number for porting and tell you your account # and PIN.  They will ask you to provide the 3 most recent outgoing calls to verify it's your account.
  • PIN number - Instructions above.

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FreedomPop

  • Account number - You can get your Account number by going to My Account > Account Settings at www.freedompop.com
  • PIN number - If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account here.

FreedomPop has an online help page to guide you through porting out your number

 

GoSmart

  • Account number - your 10 digit phone number
  • PIN number - 4 digit PIN (the same PIN used when calling customer service).  If you don't have a PIN you can set one up by calling 611 for your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account PIN".
  • Make sure the zip code on the request matches what's on you GoSmart account.
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Google Project Fi

Google Fi has an online help page to guide you through porting out your number.

Google Voice

The folks over at Google Voice have made it easy by providing a handy guide to porting out. 

  • Account number - 10 digit MDN
  • PIN number - The pin used to access Google Voice voicemail from another phone. 

Remember, Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

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H2O Wireless

  • Account number - You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account # and PIN.  They will ask you to provide the 3 most
  • PIN number - Instructions above.  They will ask you to provide the 3 most recent outgoing calls to verify that it's your number.

Kroger i-wireless

  • Account number - 10 digit phone number
  • PIN number - 4-8 digit PIN your set up when activating.  If you don't know it you will need to call 1-888-880-4497

Line2

  • Account number - 10 digit phone number without dashes and a "1" added to the beginning
  • PIN number - 0000

Important:  Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2 then you'll need to cancel that new number or billing will continue. For directions on how to cancel your Line 2 service after you've ported your number out, click here.

 

LycaMobile

  • Account number - 11 digits, you will need to call Customer Service at 1-866-277-3221
  • PIN number - This is your 4 digit CIP number, Lyca usually sends this number via text when you first register for your account on their website.  If you don't know it you will need to contact Customer Service at 1-866-277-3221.
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Magic Jack

  • Account number - your SIM card number
  • PIN number - the last 4 digits of your phone number
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Metro PCS

  • Account number - 9-digit account number
    • Go to MetroPCS.com > Login into your account > click on Payments > select any month
    • Also available in the bill reminder text messages sent by Metro PCS
  • PIN number - call-in pass code (generally 8-digit birthdate unless you've changed it)

Ooma

  • Account number - your 10 digit mobile number with a 1 in front of it.
  • PIN number - your Ooma account password.  If you do not have this information you will need to contact Ooma at 1-866-929-6662.
***You must use the following Ooma corporate headquarters address as the billing address on your port request: 1880 Embarcadero Rd, Palo Alto, CA 94303.
 
 

Page Plus

  • Account number - your 10-digit phone number is your account number
  • PIN number -  the last 4 digits of the number unless you've changed it

Puppy Wireless

  • Account number - Can be found on the left side of your online dashboard
  • PIN number - last 4 digits of the phone number unless you've changed it.

Republic Wireless

  • Account number - your 10-digit phone number is your account number
  • PIN number - your PIN is your billing zip code

SafeLink Wireless

  • Account number - IMEI or MEID
  • PIN number - 0000
 

Selectel Wireless

  • Account number - 8 digit number labeled "Account" that is displayed on your online account after login.
  • PIN number - 4 digit PIN you set up, if you don't know it you will need to call customer support at 1-877-218-5744
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Sprint / Sprint Prepaid

  • Account number - a 9 digit number which can be found at the top center of your bill and on your online account page.
  • PIN number - Call-in passcode when you call customer service.  You can set up or change your PIN on your online account.  If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Straight Talk

  • Account number - MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.
  • PIN number - Can be found on our online Straight Talk "My Account" page by clicking Update Personal Profile where it's listed as Current Security PIN.  IF that field is blank, be sure to set up a passcode PIN before porting.

Telcel America

  • Account number - MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
  • PIN number - Can be found on your online Telcel America "My Account" page by clicking Update Personal Profile where it's listed as Current Security PIN.  If that field is blank, be sure to set up a passcode PIN before porting.

Tello

  • Account number - If you do not know your account number you will need to contact Tello customer service at 1-866-377-0294.
  • PIN number - Tello does require a port out PIN.  Please use 0000 as a placeholder.

T-Mobile

  • Account number - 9 digit number.  Can be found in the upper right-hand corner of any bill or in your online account.
  • PIN number - You will need to contact T-Mobile at 1-877-453-1304
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T-Mobile Prepaid

  • Account number - your 10-digit phone number with 1 in front is your account number
  • PIN number - 4 digit PIN used when calling customer service.  If you don't have a PIN, you can set one up by calling 611 from your T-Mobile device and say "no" to refill, choose "change my account PIN", then set your 4 digit PIN.  IF you forgot your PIN number or need other porting help you can reach out to them at 1-877-789-3106.

TracFone / Net10

  • Account number - MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card/
  • PIN number - 0000
 

Ultra Mobile

  • Account number -  Found at the top left corner of your online account management portal - if you do not have access to the portal call 1-888-777-0446 to get your account number.
  • PIN number - last 4 digits of your Ultra Mobile phone number
 

US Cellular

  • Account number -  If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.
  • PIN number - 4 digit PIN associated with your account, if you do not know it you will need to contact them.
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US Mobile

  • Account number -  You will need to call 1-88-848-1788 or email help @usmobile.com and ask for your account number.
  • PIN number - 1234
 

Verizon

  • Account number - Can be found on bill or online account (Verizon>Account >Account Overview-account number listed at top), it ends in -00001 but should be entered without the dash
  • PIN number - 4 digit number.  If you don't know your account PIN you can reset it on your online Verizon account or you'll need to reset it by calling Verizon Customer Support at 1-800-922-0204.
 

Verizon Prepaid

  • Account number - your 10-digit phone number followed by 00001.
  • PIN number - 4-digit password that you use to access your account from your phone
 

Virgin

  • Account number - 9 digit number, if you don't know it you will need to contact Virgin Mobile at 1-888-322-1122.
  • PIN number - Usually the customer's birthday in 6 digit format (2 digit month/2 digit day/2 digit year, example 011065 would represent January 10th 1965), unless you changed it.

 

 

Vonage

  • Account number - Can be found in the upper right-hand corner of any bill or it is on your online account
  • PIN number - You need to contact Vonage at 1-866-243-4357
***You must use Vonage headquarters' zip code 07733
 
 

Walmart Family Mobile

  • Account number - Dial #225#<SEND> to view account number.
  • PIN number - You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758
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Comments

  • Avatar
    Rocky Hinten

    We ported numbers out from AT&T.  We didn't have a PIN set up with them, so we didn't need that.  I think it just needed the account number and some confirming that it was me on the phone, so therefore the social security # that was listed on the account.

  • Avatar
    Isabel M

    Hey Rocky,

    Thanks for being the first to jump in! Was that AT&T contract or prepaid?

  • Avatar
    Lisa Carey

    We ported over from AT&T just over a year ago.  One of our lines ported over in about 4 hours, the other took 4 or 5 days.  The one that took longer was the account holder line so apparently that held it up?   Anyway - it was frustrating at the time.  Glad to be free of AT&T. 

     

  • Avatar
    Lisa Carey

    And to confirm - we did not need a pin either, just the account number and I believe ssn.  It was under contract, not prepaid.

     

  • Avatar
    Brian Ring

    We ported 2 numbers from Verizon, was so easy I couldn't believe it was done.  I didn't even have to contact Verizon to say I cancel your service they got notification that my numbers ported over to Ting and canceled my service for me and sent me an email to let me know.

  • Avatar
    Katie Erickson

    I had no trouble porting my number over from Verizon. My biggest annoyance was getting my final bill from Verizon after I left. I could no longer login to see the details of my bill or get tech support, which was kind of a pain. 3 relatively pointless phone calls and lots of minutes on hold later, I had to go to a Verizon store and got a paper copy of my bill. But everything on the Ting side of things went perfectly. :)

  • Avatar
    Ian Cooper

    No issues porting from Verizon for me. I made sure to do it on the last day of my Verizon billing cycle and the bill that I received for that cycle was for $0.

  • Avatar
    Isabel M

    Thanks, everyone! The AT&T info has been updated.

  • Avatar
    Dan Stumpf

    Porting from Tmobile worked great on Ting's side. Tmobile took a little while, and I had to call them a few times, but it eventually worked. The only issue I had was that for about a day, I received some calls on my Tmobile phone, and some on my Ting phone. I eventually just dismantled my Tmobile phone (took out the battery), and the port completed.

  • Avatar
    Rocky Hinten

    Yeah, ours was the regular contract version.  We had been with AT&T through their name change to Cingular and back to AT&T.  We started off in 2000, so we had been with them for about 13 years.  We never would go to smart phones and data plans, though--too expensive--so we bailed out of AT&T to get there.

  • Avatar
    Christopher Pohl

    I ported from Virgin Mobile and after a month of the worst customer service and broken porting department I finally got my number changed.  We had a rep from Ting on the phone with the Virgin rep and they were both repeating the same account and pin numbers back to each other and verifying them as correct, but still the Virgin porting department kept refusing the port and claiming a wrong account or pin number.  Not only was their carrier service abysmal but their customer service was all outsourced to people who didn't really know how to fix any of my problems.

  • Avatar
    Jake Keyser

    I came from Verizon and had no issues. The instructions above are correct. I just used my account number and the password for my online "My Veriozon" account. I was amazed at the speed it was done. In less than an hour my TING phone was up and running!

  • Avatar
    Jim Cook

    I ported our 2 phone numbers over from Verizon. I followed the instructions in the tutorial and it worked great. After number was successfully ported, I wanted to confirm that my account with Verizon was closed so I tried logging into my account and got the message that 'number could not be found'. I have to say at the customer support staff at Ting is great. I always dreaded calling Verizon customer support and having to go through all the layers of their automated answering system. Imagine my surprise when I called Ting customer support and a REAL PERSON picked up the phone!

  • Avatar
    Kristen Swauger

    We are/were Verizon customers and our contract ended in January. We have ported one of five lines over to Ting to "test the waters" and spread the cost of new phones over several months. We had no issues with porting that number from Verizon. Like others here, the port was complete in several hours. I had expected at least a day, but was very pleasantly surprised to receive the message about 2 hours after the request that it was complete

  • Avatar
    Yuriy Petrenko

    I ported 3 contract numbers from ATT. Everything was smooth, the only hick up was porting ATT pre-paid number, I did not know there was a PIN on a pre-paid, so spent some time with ATT to get that code. i'm satisfied with Ting so far, there are 2 technical issues that bother me: MMS are not working smoothly and international (global) messages are not working at all! My calls to Tech Support could not fix both problems till now. PS. I use HTC Evo 4G.

  • Avatar
    Wesley Stout

    I ported from Verizon a few months ago also. Like others have said it happened really quickly. I would add one thing however. If you were like me porting one number and leaving another number(s) as part of a share plan. You will need to call Verizon and adjust the plan. We are waiting on my wife's contract to run out (and hopefully more current iPhone support) before we convert her over, and well Verizon left us on a very expensive share plan for a month with a single line. Verizon customer service was as helpful as you would expect (sarcasm), so a little easier I'm sure to change the plan after the number is ported instead of waiting a month.

  • Avatar
    Les HIBBERT

    Ported from Sprint and was ready to go within the hour. Smooth

  • Avatar
    Kelley Laughlin

    Ported # fron Virgin.At first I thought the acct# was the phone #, but when that didn't work, I tried the Virgin website to find the account number, which they don't post, even though you are signed in. Called Virgin support.They gave the Account number after only 1 question( What's it for? Personal use?) Entered number to Ting. Easy Peasy after that. :)

  • Avatar
    Denny May

    Net10 is just like TracFone.

  • Avatar
    Denny May

    Net10 is just like TracFone.

  • Avatar
    Dean Ticks

    Ported over from Sprint, quick and painless overall. Sprint Business service was a little problematic in the transfer, but Ting support was fantastic. Never regretted the move for one second!

  • Avatar
    Isabel M

    Great stuff! The Net10 and Virgin information has been added.

  • Avatar
    Alfred Kornel

    FYI, I made a post some months back with the information needed for porting out of Cincinnati Bell Wireless (also known as i-wireless):

     

    https://help.ting.com/entries/37050706-Porting-notes-for-Cincinnati-Bell-i-wireless

  • Avatar
    Alfred Kornel

    In addition, I am soon going to be porting a number away from an AT&T Business account.  This business account does have a PIN attached, so we'll see what happens!  I'll post again once the port is complete.

  • Avatar
    Isabel M

    Thanks, Alfred! I've added the Cincinnati Bell info and definitely let us know what happens with your business line port.

  • Avatar
    Alfred Kornel

    The port looks to be done!  It was a pretty involved process.  I wrote it up here:  https://help.ting.com/entries/43461786-Porting-Notes-for-AT-T-Business

  • Avatar
    Isabel M

    Hey Alfred--that's fantastic! Thanks so much. I'm going to post your link above so people can find your post quickly.

  • Avatar
    Francois de La Bruere

    Thanks for this helpful list.  You should put a link to it on the page where that info is required in your signup process!

  • Avatar
    Heather Francis

    I ported from Boost prepaid. I think I hit on a little secret while doing so. I had prepaid my upcoming monthly bill and so knew that I would have a billing issue with them. I went to www.gethuman.com and followed their advice as to what number to use. Once I got a person, I said I needed my account # because I had a billing issue I needed to put in writing to the company. That is per their TOU agreement for filing a disagreement with them. The boost rep couldn't get my account # fast enough and apologized that I was having a billing issue at all. I think that because it was a billing issue they had to scramble quickly because of federal consumer regulations. If I had just said I was porting, I bet they would have transferred me all over the place. I bet this approach will work with other prepaid services also. So, from now on, it's a billing issue, baby!

  • Avatar
    Joseph Shelley

    I am getting ready to port a number over from Virgin Mobile. I sent a request for my account number to their support dept. through my Virgin mobile online account saying I wanted it for my records, and a day later I received a reply containing my account number. So you can get this without calling if you are not in a hurry.

    Does anyone know if my Virgin Mobile pay as you go account will be canceled and closed when I port out my number?

     

    Thanks

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