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Two-factor authentication

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Last updated by Christian Robinette

Two-factor authentication is an option available to Ting customers which adds an extra level of security to accounts.

The idea behind two-factor authentication (a.k.a. two-step sign-in, two factor security, 2 step verification or "2FA") is in order for someone to access their account, they must supply two pieces of information; one piece is a knowledge test (username and password) and the other is a possession test (this requires a mobile phone or authenticator app to supply a unique code). If someone were to uncover your username and password, they still would not be able to pass the possession test, as they would not have access to your cell phone or authenticator app. Without both factors, nobody would be able to access your account. Two-Factor Authentication is also often described as "something you know, and something you have".

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Two-factor authentication can be enabled in the account settings menu of your Ting account. If you use Amazon to log in, you cannot enable 2FA.  If you wish to enable 2FA, you can create a Ting login for yourself by entering your email on the login screen and clicking I forgot my password.

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Ting account two-factor authentication

Using 2FA is the best way to secure your Ting account. Although it may be an occasional small hassle, two-factor authentication gives customers the best security in return.

      1. Sign into your Ting account.

      2. Click on Account settings.

        Viewing_account_settings_Ting_account.jpg

      3. Click on the Edit button on the right side of the Account security section.

        How_do_I_edit_my_Ting_account_security.jpg

      4. Enter your password and click Continue.

        Enter_your_Ting_password.jpg

      5. Select the radio button that corresponds to your preferred Two Factor Authentication method.

        Ting_enable_2FA.jpg

 

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Authenticator app setup

  1. On your phone, download an authenticator app (e.g. Google Authenticator).

  2. Open the authenticator app. In the app, scan the QR code shown on screen, or enter the Manual key

    Ting_authenticator_app_setup.jpg

  3. Enter the verification code generated by the authenticator app, and click Enable.

    Ting_verification_code.jpg

Two-factor authentication has now been successfully turned on! A set of recovery codes will now be displayed. Make sure to print them out by clicking Print. These codes can be used to gain access to your account should you not have access to your phone. Each code is only able to be used once. We suggest marking off each one after it is used.

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After clicking on the print button, a print screen will pop up in a new window. Print the recovery codes and store them in a safe place.

How_do_I_print_my_Ting_recovery_codes.jpg

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SMS setup

  1. From the drop-down menu, select the Ting phone number to have the code sent to. The option for "Other" is also listed to allow you to input a number of your choice to receive the code.

    Setup_2FA_SMS_Ting.jpg

  2. Click Send code.

    send_my_2FA_SMS_Ting.jpg

  3. Enter the code that you received via SMS, then click Save settings.

    Enter_my_SMS_code_2FA_Ting.jpg

Two-factor authentication has now been successfully turned on! A set of recovery codes will now be displayed. Make sure to print them out by clicking Print. These codes can be used to gain access to your account should you not have access to your phone. Each code is only able to be used once. We suggest marking off each one after it is used.
 
Ting_account_recovery_codes.jpg

After clicking on the print button, a print screen will pop up in a new window. Print the recovery codes and store them in a safe place.

print_SMS_codes_Ting.jpg

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Change phone number for SMS

  1. From the Account Security tab of your Ting Account Settings, click the Edit button next to Two-factor authentication.

    How_do_I_edit_my_Ting_account_security.jpg

  2. Then click I want to use another phone.

    Change_for_for_2FA_Ting.jpg

  3. Then choose a different phone number out of the drop-down menu, or choose the "other" option and enter a new phone number.

    Setup_2FA_SMS_Ting.jpg

  4. Then click Send code.

    Ting_send_2FA_code.jpg

  5. Enter the code that you received via SMS, then click Save settings.

    Enter_my_SMS_code_2FA_Ting.jpg

 

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Recovery codes

When you turn on 2FA, a set of recovery codes are automatically generated. Each of these codes can be used once to enable you to gain access to your account without authenticating via SMS or an authenticator app. you would only ever need these codes if you lose your phone or accidentally delete your authenticator app.

During the process of turning on 2FA the codes will be generated and you will be offered a button to print the codes on paper. You should print off a copy of these codes and store it somewhere safe. We suggest checking off codes on that paper once you use them (so you know not to try using them again in the future).

Using the recovery codes

Each recovery code is a one-time-use code. Once it is used, it is marked invalid and cannot be used again on a subsequent login attempt. If all 10 codes are used up, you must generate new codes.

You can generate a new set of 10 recovery codes at any point in time, however, generating a new set of codes will invalidate the prior set of codes and they will be unable to be used.

Viewing and generating new recovery codes

If you run out of recovery codes or have misplaced them, you can log into your account and generate new recovery codes.

Note: If you are unable to log into your account, and do not have access to your recovery codes, please contact Ting customer support.

To generate new recovery codes, click on the edit button to the right of "Two-factor authentication" in the Security settings section of your Ting account. You will be required to enter your password once more.

Then click on View account recovery codes.

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A new set of recovery codes will be generated, and all old codes are made invalid. Make sure to print out the new codes and keep them in a safe place. Click on Print to print the codes.
 

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Using your recovery code

If you are signing into Ting.com and do not have access to your phone (to receive the SMS code or use your authenticator app), you can use a recovery code as a one-time token to enter your account.

  1. Click on Need to use a recovery code?.

    Ting_need_to_use_recovery_code.jpg

  2. Then, enter your recovery code and click Continue.

enter_recovery_code.jpg
 

You will then be granted access to your account!

If you do not have a recovery code, please contact support.

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Signing in with two-factor authentication turned on

  1. Enter your username and password as you normally would on the Ting.com sign in page.

  2. Enter the authentication code. You will get this code either from a text message (if you have setup Two-factor authentication for SMS) or from your authenticator app (if you set up to use the app).

  3. Click Continue.

    Ting_sign_in_2FA.jpg

  4. If the code you entered is correct, then you will be taken to your account dashboard. If not, you can either re-send the code via SMS, or grab then next code generated in the authenticator app. Try to authenticate again.

    resend_sms_ting_2fa.jpg

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Turning off two-factor authentication

From time to time you may wish to turn off two-factor authentication. You are able to do so from within the Settings tab of your Ting account.

If you absolutely cannot access your account - you have lost access to your phone and the recovery codes - please contact customer support by phone or chat.

  1. Click on the Edit button to the right of the Two-factor authentication section.

    turning_off_ting_2fa.jpg

  2. Enter your password and then click Continue.

    Ting_enter_password.jpg

  3. Select the radio button.

    Ting_account_turn_off_2fa.jpg

  4. Click Turn it off.

    Ting_turn_it_off.jpg

  5. Re-enter your password and click Continue.  Your Two-factor authentication has now been turned off!

    Ting_enter_password_please.jpg


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