Last updated by Ting Help
What is two-factor authentication?
Two-factor authentication is an option available to Ting customers which adds an extra level of security to their accounts.
The idea behind two-factor authentication (a.k.a. two-step sign-in, two factor security, 2 step verification or "2FA") is in order for someone to access their account, they must supply two pieces of information; one piece is a knowledge test (username and password) and the other is a possession test (this requires a mobile phone or authenticator app to supply a unique code). If someone were to uncover your username and password, they still would not be able to pass the possession test, as they would not have access to your cell phone or authenticator app. Without both factors, nobody would be able to access your account. Two-Factor Authentication is also often described as "something you know, and something you have".
Two-factor authentication can be enabled in the Settings menu of your Ting account. Please note that at this time, if you use Amazon or Persona to log in, you cannot enable 2FA. If you wish to enable 2FA, you can create a Ting login for yourself by entering your email on the login screen and clicking I forgot my password.
Setting up two-factor authentication on your ting account
Using 2FA is the best way to secure your Ting account. Although it may be an occasional small hassle, two-factor authentication gives customers the best security in return.
Authenticator app setup
On your phone, download an authenticator app (e.g. Google Authenticator).
Open the authenticator app. In the app, scan the QR code shown on screen, or enter the Manual key.
Enter the verification code generated by the authenticator app, and click Enable.
Two-factor authentication has now been successfully turned on! A set of recovery codes will now be displayed. Make sure to print them out using the Print button. Store them in a safe place. These codes can be used to gain access to your account should you not have access to your phone. Each code is only able to be used once. We suggest marking of each one after it is used.
From the drop-down menu, select the phone number at which you'd like to receive the authentication code via SMS. All phone numbers on the account are listed. The option for "Other" is also listed. This will allow you to input a number of your choice to receive the SMS authentication codes.
Now click Send code.
Change phone number for SMS
When you turn on 2FA, a set of recovery codes are automatically generated. Each of these codes can be used once to enable you to gain access to your account without authenticating via SMS or an authenticator app. you would only ever need these codes if you lose your phone or accidentally delete your authenticator app.
During the process of turning on 2FA the codes will be generated and you will be offered a button to print the codes on paper. You should print off a copy of these codes and store it somewhere safe. We suggest checking off codes on that paper once you use them (so you know not to try using them again in the future).
Using the recovery codes
Each recovery code is a one-time-use code. Once it is used, it is marked invalid and cannot be used again on a subsequent login attempt. If all 10 codes are used up, you must generate new codes.
You can generate a new set of 10 recovery codes at any point in time, however, generating a new set of codes will invalidate the prior set of codes and they will be unable to be used.
Viewing and generating new recovery codes
If you run out of recovery codes or have misplaced them, you can log into your account and generate new recovery codes.
Note: If you are unable to log into your account, and do not have access to your recovery codes, please contact Ting customer support.
To generate new recovery codes, click on the edit button to the right of "Two-factor authentication" in the Security settings section of your Ting account.
Then click on View account recovery codes.
Using your recovery code
You will then be granted access to your account!
If you do not have a recovery code, please contact Ting customer support.
Signing into your account with two-factor authentication turned on
Enter your username and password as you normally would on the Ting.com sign in page.
Then, enter the authentication code. You will get this code either from a text message (if you have setup Two-factor authentication for SMS) or from your authenticator app (if you set up to use the app).
Then click Continue.
If the code you entered is correct, then you will be taken to your account dashboard. If not, you can either re-send the code via SMS, or grab then next code generated in the authenticator app. Try to authenticate again.
Turning off two-factor authentication
From time to time you may wish to turn off two-factor authentication. You are able to do so from within the Settings tab of your Ting account.
If you absolutely cannot access your account - you have lost access to your phone and the recovery codes - please contact customer support by phone or chat.