Completing your eSIM setup

Scan the QR code: Just scan it with your device to process the setup.
Manually enter the activation details: Follow the steps provided in our email to enter the details into your device.
Automatic download: Your eSIM information may download automatically with a push notification. If there are any issues, you can scan the QR or manually add the eSIM information.

Automatic SIM downloads

If your phone supports eSIM and you're activating Ting, you might see a push notification letting you know your eSIM is ready to install. This skips the QR code and manual setup—nice, right?

Here’s how to get started:

Tap the notification
When your eSIM is ready, you'll get a notification from Ting on your phone’s home screen or in your notification center. Tap it to launch setup.
Install your eSIM
Tap “Add” or “Continue” to start the download. The install might take a minute or two.
You’re ready to go
Once the eSIM is installed, you’re all set to use Ting. If you have multiple eSIM profiles, your phone will ask you to name this one and choose if it should be your primary or secondary line.

Activate using the QR code

Find your QR code.

Look for the email we sent with your QR code after completing your Ting activation. The email is sent to your Ting account email.

Scanning the QR code using your device camera

Open your QR code on any separate screen for scanning.
Open the camera app on the device you’re activating.
Point the camera at the QR code.
Wait for a prompt to appear with a link or installation option.
Tap the link and follow the steps to complete the installation.

Tips for scanning

Ensure you are in good lighting.
Clean your phone’s camera lens.
If scanning fails, try Google Lens.

How to scan a QR code using Google lens

If the QR code is on your phone:

Take a screenshot of the QR code:
- Android: Press the Power and Volume down buttons together.
- iPhone: Quickly press and release the Side and Volume up buttons together.
Open the Google Lens app.
Tap the camera icon in the search bar to open Google Lens.
Select the screenshot of your QR code from your gallery.
Follow the prompts to complete the activation.

Manually add your eSIM details

Find your activation details

You’ll find the SM-DP+ server address and activation code in the same email as your QR code. Use these details to activate your eSIM manually.

Entering your activation details on your device

Android

Open Settings.
select Network and Internet.
Tap the + icon next to Mobile data.
Select Enter code manually when prompted.
Enter the SM-DP+ Address and activation code.

iPhone

Open Settings.
Tap Mobile data.
Select Add eSIM.
Tap Enter details manually and input the SM-DP+ Address and activation code.

Having trouble completing your eSIM activation?

Try the steps in our eSIM troubleshooting guide.

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