How do I connect my eero to a new account?

Setting up a new eero Pro 6 Ting Router

If you have a new eero Pro 6 Ting Router, you can follow these step-by-step instructions in the Setting up your eero Pro 6 Ting Router help article.

Connecting an existing eero Pro 6 Ting Router to a new account

Moved into an apartment or townhome with Ting Internet, but you’re not sure how to get online? Or did you try the steps in the article above and still couldn’t connect?

No problem! Just follow the steps below to reset your eero.

1) Connect your eero gateway to an ethernet cable

Make sure that your eero is plugged into an ethernet cable and is connected to the internet.

On the front of the eero, there is a single LED status light.

  • If you are connected to the internet, the light should be on and displaying a solid white light.
  • A solid red light means that the eero is not connected to the internet.
  • No light means that the eero does not have power.

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If it is in a different state (different color or is blinking/flashing), refer to the table below:

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2) Locate the reset button on your eero

The reset button on the eero Pro 6 is not easy to see. It is on the bottom, right above the words "San Francisco," and is barely raised. Here is what it looks like:

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3) Reset your eero

To hard reset the eero, hold the reset button until the LED flashes red (15-20 seconds), then release it.

After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.

4) Connect to your eero

Now you should be all set to follow the step-by-step instructions on how to connect to your eero in the Setting up your eero Pro 6 Ting Router help article.

FAQs

How do I transfer an eero device to my account?

An eero cannot be hooked up to multiple accounts. It may be necessary to perform a hard reset to unlink an eero from its previous owner's account. Once the hard reset has been performed, you can add your eero device to your account by following the instructions in the Setting up your eero Pro 6 Ting Router help article.

How do I perform a hard reset on my eero gateway?

Hold the reset button until the LED flashes red (15-20 seconds), then release it. After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.

What should I do if I cannot reset my eero device from the previous owner?

If performing a hard reset does not result in a flashing blue light on your eero, first confirm that your eero is plugged into the Ethernet and receiving power. If your eero is definitely connected to the Ethernet and receiving power, but a hard reset did not allow you to connect the eero to your account, please contact Internet Support.

How do I confirm that my eero gateway is connected to Ethernet?

Check that the Ethernet cord is securely plugged into your device. A solid white light on your eero means that the eero has an internet connection, a solid red light means that there is no internet connection.

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