Help center
Wondering how to get started with Ting Internet? Maybe you’ve already placed your order and picked an installation date and now you’re thinking… what happens next?
From the curious type to the plan-every-detail type, here’s how Ting Internet works from start to finish. No stress. No guesswork, just answers to all your questions.
It’s quick and easy to check if Ting is available at your home. Head to Ting.com and enter your address. We’ll let you know right away.
Not quite there yet? No worries. Sign up for the waitlist and we’ll give you a heads up when we’re on the way.
You can create your Ting order in just a few short steps (inlcuding scheduling your installation!)
You won't be charged for your order when you place it. Your billing cycle starts the day after your installation. This date becomes your billing date each month. Internet service is prepaid, meaning you’re automatically charged at the beginning of each new cycle.
Whole Home Wi‑Fi is an optional add‑on to your Ting Internet service that uses eero to create a mesh Wi-Fi system to extend coverage throughout your home.
Yes! As long as it meets the minimum compatibility requirements, you're good to go.
If you’re switching from a non-fiber internet service, you can likely ditch your old modem.
Many providers use combo modem/router boxes (sometimes called gateways), but those won’t work with Ting. Instead, you’ll need a standard wireless router to connect to our fiber equipment, called an ONT.
In most cases, your old devices will keep working with Ting, thanks to backwards compatibility on Wi-Fi standards.
You'll schedule your installation appointment when you place your order for Ting Internet.
If you've already ordered, you can log into your account to setup your installation appointment.
We get it, life happens. You can reschedule your installation appointment right from your Ting account, and pick another time that works for you.
From start to finish, it takes about 90 minutes.
We'll create a plan to bury the fiber from the street to the side/front of your home. We'll handle all the work of digging, burying, and restoring your yard after completing construction to the best of our ability.
NID (Network Interface Device)
The NID is a small white or gray box installed on the outside of your home, usually between 36" and 60" high. It’s where the fiber enters your home. The fiber line runs from the ground, up the side of your house and into the NID.
ONT (Optical Network Terminal)
An ONT is installed inside your home. This is what connects Ting fiber to your router.
You’ll want to mark any private utilities before your installation appointment so everything goes smoothly.
We do need someone 18 or older available during the installation. If you can’t be there, a family member, friend or neighbor can stand in for you.
As tempting as nose boops are, we’ll have to pass this time. For everyone’s safety, please keep pets secured during the appointment.
You can submit a construction concern by emailing constructionexperience@ting.com. We’ll take it from there.